It is clear that many people who travel by plane, lack the basic skills necessary to embark upon such a journey.
First time travellers and the ignorant should be placed on mandatory training courses, which would cover the following:
1 Ensuring that they have all the relevant documents, eg passport tickets etc, to hand when checking in
2 Minimising conversation with the check in staff, so as not to delay those in the queue behind
3 Bringing only essential items onto the aircraft, rather than the kitchen sink
4 Turning mobile phones off when told
5 Ensuring that banned items, eg knives, are not brought through security
6 Doing as told by airline staff
7 Consideration for other travellers
8 Not talking to the person in the seat nextdoor, unless invited
Follow the above rules, and the journey will be far more pleasant and speedy for all.